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At Rochdale Ear Cleaning, we strive to provide safe, professional and high-quality ear wax removal services. This Refund Policy explains when refunds may or may not be available.
 

1. Consultation and Assessment

Your appointment includes a clinical assessment to determine whether ear wax removal is appropriate and safe.

The fee covers the clinician's time, expertise and assessment, regardless of whether wax is successfully removed.
 

2. When Refunds Are Not Available

Refunds will generally not be provided where:

• No ear wax is found during the examination.

• Ear wax is present but cannot be safely removed during the appointment.

• Removal is not clinically appropriate due to a medical condition or safety concerns.

• A referral to your GP, ENT specialist or another healthcare professional is required.

• You choose not to proceed with treatment after the assessment has begun.

• Only partial wax removal is possible because stopping treatment is in your best clinical interests.

• Symptoms are found to be unrelated to ear wax.
   

3. When a Refund May Be Given

A full or partial refund may be considered if:

• We cancel your appointment and are unable to offer a suitable alternative.

• A payment has been made in error.

• You have been charged incorrectly.

• Exceptional circumstances apply at our discretion.

Refund requests are assessed individually.
 

4. Follow-Up Appointments

Occasionally, ear wax may be too hard, deep or impacted to remove safely during one appointment.

In these cases, we may recommend using olive oil or another suitable softening product for several days before arranging a follow-up appointment. Any additional appointment charges will be explained before booking.
 

5. Cancellation by Patients

If you need to cancel or rearrange your appointment, please provide as much notice as possible.

Appointments cancelled with sufficient notice may be rearranged without charge.

Appointments missed without notice, or cancelled at short notice, may be subject to a cancellation fee or may not be eligible for a refund if payment has already been made.
 

6. Treatment Results

While we aim to remove ear wax successfully whenever it is safe to do so, we cannot guarantee complete removal during every appointment.

The outcome depends on several factors, including:

• The amount and consistency of the wax.

• The anatomy of the ear canal.

• Patient comfort and tolerance.

• Clinical safety considerations.
   

7. Faults or Concerns

If you are dissatisfied with your appointment, please contact us as soon as possible.

We will investigate your concerns promptly and aim to resolve them fairly. 
 

8. Contact Us

For any questions regarding this Refund Policy or to discuss a refund request, please contact:

Rochdale Ear Cleaning
Email: rochdaleearcleaning@gmail.com

Telephone: 07803347764