1. Introduction

Welcome to Rochdale Ear Cleaning. We are committed to protecting your privacy and handling your personal information in a transparent and secure manner.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, book an appointment, or use our ear wax removal services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
 

2. Who We Are

Business Name: Rochdale Ear Cleaning

Address: Rochdale

Email: rochdaleearcleaning@gmail.com

Telephone: 07803347764

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details above.

3. Information We Collect

We may collect the following information:

Personal Information

• Full name

• Date of birth (where relevant)

• Address

• Telephone number

• Email address

• Emergency contact (if provided)

Medical Information

To safely provide ear wax removal treatment, we may collect relevant health information, including:

• Medical history

• Current medications

• Ear-related symptoms

• Previous ear conditions

• Information about hearing aids (if applicable)

• Treatment records

Website Information

When you visit our website, we may automatically collect:

• IP address

• Browser type

• Device information

• Pages visited

• Time spent on our website

• Cookies (see Section 9)
   

4. How We Use Your Information

We use your information to:

• Book and manage appointments

• Provide ear wax removal services safely

• Maintain accurate clinical records

• Respond to enquiries

• Contact you regarding your appointments

• Send appointment confirmations and reminders

• Process payments

• Meet legal and professional obligations

• Improve our services and website

We will only use your information where we have a lawful basis for doing so.
 

5. Lawful Basis for Processing

Under UK GDPR, we rely on one or more of the following legal bases:

• Performance of a contract (providing treatment)

• Compliance with legal obligations

• Legitimate interests (running our business effectively)

• Explicit consent (where required)

• Provision of healthcare
   

6. Sharing Your Information

We do not sell your personal information.

We may share your information only when necessary with:

• Secure appointment booking providers

• Payment processors

• IT and website providers

• Professional advisers

• Insurers (where necessary)

• Regulatory authorities if legally required

If required by law, we may disclose your information to law enforcement or government authorities.
 

7. Medical Records

Clinical records are confidential.

They are stored securely and are only accessible by authorised personnel who require access to provide your care or fulfil legal obligations.

We retain medical records in accordance with UK legal and professional requirements.

8. Data Security

We take appropriate technical and organisational measures to protect your information, including:

• Secure password-protected systems

• Encryption where appropriate

• Restricted staff access

• Secure storage of records

• Regular software updates

Although we take reasonable precautions, no online transmission can be guaranteed to be completely secure.

9. Cookies

Our website may use cookies to improve your browsing experience.

Cookies may help us:

• Remember your preferences

• Analyse website traffic

• Improve website performance

You can disable cookies through your browser settings, although some features of the website may not function correctly.

10. Marketing

We will only send marketing communications if you have chosen to receive them.

You can unsubscribe at any time by:

• Clicking the unsubscribe link in our emails

• Contacting us directly

11. Your Rights

Under UK data protection law, you have the right to:

• Access your personal information

• Request correction of inaccurate information

• Request deletion of your information (where applicable)

• Restrict processing

• Object to processing

• Request transfer of your data

• Withdraw consent where consent is the lawful basis

To exercise any of these rights, please contact us using the details provided above.

12. How Long We Keep Your Information

We only keep your information for as long as necessary to:

• Provide healthcare services

• Meet legal and regulatory requirements

• Resolve disputes

• Maintain accurate business records

When information is no longer required, it is securely deleted or destroyed.

13. Third-Party Websites

Our website may contain links to other websites.

We are not responsible for the privacy practices of external websites and encourage you to read their privacy policies.

14. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page with an updated effective date.

15. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact:

Rochdale Ear Cleaning

Email: rochdaleearcleaning@gmail.com

Telephone: 0780347764

Address: Rochdale

If you are not satisfied with how we have handled your personal information, you have the right to complain to the Information Commissioner's Office (ICO).

Website: https://ico.org.uk/

Telephone: 0303 123 1113